Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Hygiene

For health and hygiene reasons, compression garments and undergarments cannot be returned if they have been worn, washed, or have had their tags or hygiene seal removed, unless they arrived defective or incorrect.

How to start a return

To start a return, contact us at contact@11x-apparel.com with your order number. Returns should be sent to: 159-4400 McLean Creek Rd, Okanagan Falls, BC, V0H 1R6, Canada. We will reply with instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Return shipping

For change-of-mind returns and size exchanges, you are responsible for the cost of return shipping, and original shipping charges are non-refundable. If your item arrived defective, damaged, or incorrect, we cover return shipping and provide a replacement or full refund.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right at no cost to you.

Non-returnable items

Sale items and gift cards cannot be returned.

Exchanges

The fastest way to get the size or item you want is to return the original item and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition that you received it: unworn, unwashed, with tags, and in its original packaging, with the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at contact@11x-apparel.com.